GENERAL FAQs

HOW LONG DO SMELLIES LAST?

Depending on the external enviroment, scents hold strong for 7 days.

CAN I USE SMELLIES IN ANY ENVIROMENT?


Absolutely! Primarily intended for car use, Smellies can be used in any area you wish to freshen up!

HOW ARE THE QUALITY OF SMELLIES TESTED?

Product quality is tested through our independant manufacturer and is compliant with ISO and ANSI standards.

DO YOU STILL HAVE QUESTIONS?

Just send an email through our customer service portal for assitance and we will respond within 48 business hours.

SHIPPING INFO

WHAT LOGISTICS CARRIER DOES SMELLIES USE?

All packages will be sent out within 48 business hours. (Weekend and Holiday exclusions may apply)

WHEN WILL MY ORDER ARRIVE?

Depending on the shipping option selected at check out, estimated transit days are listed below:

-Carbon Offset Shipping: 7-10 Business Days

-Express Carbon Offset Shipping: 2-5 Business Days

CAN I TRACK MY ORDER?

Yes! Download the SHOP app or enter your tracking number into any browser for updates regarding your packages location.

For further assitance, send us an email through our customer service portal.

RETURNS

WHAT IS THE RETURN POLICY?

All purchases are final, excluding any product damaged or lost.

I RECEIVED A DAMAGED OR DEFECTIVE ITEM, WHAT DO I DO?

We apologize for any inconvenience and want to help fix this issue ASAP. Send us an email through our customer service portal for assitance!

I NEVER RECEIVED MY ORDER, WHAT DO I DO?

Send us an email through our customer service portal and we will respond within 48 business hours.

DATA SECURITY

HOW IS MY PERSONAL INFORMATION PROTECTED?

Keeping your information safe is our number one priority, besides freshening the air of course. Check out our customer service policy in the legal documents section below.

CAN I OPT OUT OF MY INFORMATION BEING TRACKED ON THE SMELLIES WEBSITE?

Yes, to opt out of tracking cookies review the legal documents below.

CAN I OPT OUT OF THE MARKETING COMMUNICATIONS ONCE I'VE SIGNED UP?

Yes, either unsubscribe via the link at the bottom of the received email or contact us to have your information removed from our marketing list.

DOES SMELLIES COMPLY WITH THE EUROPEAN DATA SECURITY LAWS?

We are in full compliance with European data security laws. If you're an EU resident. Learn more by reviewing the legal documents below.

LEGAL DOCUMENTS

GENERAL FAQs

HOW LONG DO SMELLIES LAST?

Depending on the external enviroment, scents hold strong for 7 days.

CAN I USE SMELLIES IN ANY ENVIROMENT?


Absolutely! Primarily intended for car use, Smellies can be used in any area you wish to freshen up!

HOW ARE THE QUALITY OF SMELLIES TESTED?

Product quality is tested through our independant manufacturer and is compliant with ISO and ANSI standards.

DO YOU STILL HAVE QUESTIONS?

Just send an email through our customer service portal for assitance and we will respond within 48 business hours.

SHIPPING INFO

WHAT LOGISTICS CARRIER DOES SMELLIES USE?

All packages will be sent out within 48 business hours. (Weekend and Holiday exclusions may apply)

WHEN WILL MY ORDER ARRIVE?

Depending on the shipping option selected at check out, estimated transit days are listed below:

-Carbon Offset Shipping: 7-10 Business Days

-Express Carbon Offset Shipping: 2-5 Business Days

CAN I TRACK MY ORDER?

Yes! Download the SHOP app or enter your tracking number into any browser for updates regarding your packages location.

For further assitance, send us an email through our customer service portal.

RETURNS

WHAT IS THE RETURN POLICY?

All purchases are final, excluding any product damaged or lost.

I RECEIVED A DAMAGED OR DEFECTIVE ITEM, WHAT DO I DO?

We apologize for any inconvenience and want to help fix this issue ASAP. Send us an email through our customer service portal for assitance!

I NEVER RECEIVED MY ORDER, WHAT DO I DO?

Send us an email through our customer service portal and we will respond within 48 business hours.

DATA SECURITY

HOW IS MY PERSONAL INFORMATION PROTECTED?

Keeping your information safe is our number one priority, besides freshening the air of course. Check out our customer service policy in the legal documents section below.

CAN I OPT OUT OF MY INFORMATION BEING TRACKED ON THE SMELLIES WEBSITE?

Yes, to opt out of tracking cookies review the legal documents below.

CAN I OPT OUT OF THE MARKETING COMMUNICATIONS ONCE I'VE SIGNED UP?

Yes, either unsubscribe via the link at the bottom of the received email or contact us to have your information removed from our marketing list.

DOES SMELLIES COMPLY WITH THE EUROPEAN DATA SECURITY LAWS?

We are in full compliance with European data security laws. If you're an EU resident. Learn more by reviewing the legal documents below.

LEGAL DOCUMENTS